Product or Purchasing Questions
Office hours: Monday – Friday, 8:30 a.m. - 5:30 p.m. EST
For questions about Get Set for School, Handwriting Without Tears, or Keyboarding Without Tears products and orders Contact Customer Care.
Online orders must be paid by Visa or MasterCard only. Purchase Orders accepted only via fax at 301-263-2707, uploaded via online form, scanned and emailed to email@example.com, or by mail. PO can’t be placed over the phone.
Shipping and Delivery
We use a variety of methods to ship our orders. We consider delivery time and order weight in choosing the most efficient carrier.
U.S. Shipping and Handling Rates
- Subtotal under $65: add $6.50
- Subtotal over $65: add 10% of subtotal
AK, HI, APO/FPO, and U.S. Territories Shipping and Handling Rates
- 20% of subtotal ($7.50 minimum)
Canada Shipping and Handling Rates
- 10% of item subtotal; $14 minimum (includes customs, duties and brokerage fees)
International Shipping (excluding Canada)
You will be contacted via email by HWT Customer Service with a specific shipping charge quote for your order. Customer is responsible for customs, duties, and taxes (see details below).
Business days do not include weekends or holidays.
- U.S. and U.S. Territories: 7-10 business days
- APO/FPO: Up to 15 business days
- Canada: 7-10 business days
- Other International: Approximately 15 business days
All online orders will show tax charges. If you are tax exempt, enter the tax exempt number in the online order comments with a note that states that you are tax exempt and are sending in your tax exempt certificate. Then follow up with a fax of the tax-exempt certificate to 301.263.3017 or scan and email to firstname.lastname@example.org. Please be sure to note the online order's reference order ID so that we can locate your order. We will make sure that if we have the proper tax exempt information, we will not charge you tax.
Handwriting Without Tears® gladly accepts purchase orders from schools or businesses. Official purchase orders must be signed by an authorized representative and the form must be uploaded, emailed, faxed, or mailed along with your order details to Handwriting Without Tears. We cannot accept purchase orders for online or phone orders.
If your school does not use purchase orders, you may submit your order along with a purchase authorization written on official school letterhead and signed by the principal or other authorized purchaser at your school. Please reference the shipping and billing address in the purchase authorization letter.