Product or Purchasing Questions
Office hours: Monday – Friday, 8:30 a.m. - 5:30 p.m. EST
For questions about Get Set for School, Handwriting Without Tears, or Keyboarding Without Tears products and orders Contact Customer Care.
Online orders must be paid by Visa or MasterCard only. Purchase Orders accepted only via fax at 301-263-2707, scanned and emailed to firstname.lastname@example.org, or by mail. PO can’t be placed over the phone. Tax Exempt?
Shipping and Delivery
We use a variety of methods to ship our orders. We consider delivery time and order weight in choosing the most efficient carrier.
U.S. Shipping and Handling Rates
- Subtotal under $65: add $6.50
- Subtotal over $65: add 10% of subtotal
AK, HI, APO/FPO, and U.S. Territories Shipping and Handling Rates
- 20% of subtotal ($7.50 minimum)
Canada Shipping and Handling Rates
- 10% of item subtotal; $14 minimum (includes customs, duties and brokerage fees)
International Shipping (excluding Canada)
You will be contacted via email by HWT Customer Service with a specific shipping charge quote for your order. Customer is responsible for customs, duties, and taxes (see details below).
Business days do not include weekends or holidays.
- U.S. and U.S. Territories: 7-10 business days
- APO/FPO: Up to 15 business days
- Canada: 7-10 business days
- Other International: Approximately 15 business days